French-speaking Customer Service Advisor Hybrid Porto

AVEC; Porto; Hybrid; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Hybrid Porto

Contract renewal

Full training

Relocation package

Job summary

AVEC in Porto is seeking a French-speaking Customer Service Advisor to support customers via phone, email and chat in a hybrid Porto project. You will ensure clear communication and provide accurate information to deliver a positive service experience.

The role requires French C2, English B1+, strong communication, and a customer-oriented mindset. The position offers €1,250/month, a 12-month renewable contract, full training, relocation package for candidates moving from abroad, and a supportive

Qualifications

• French C2 level is mandatory.
• English level B1 minimum; B2 preferred.
• Strong communication skills.
• Hybrid Porto work model.
• Customer-oriented mindset and problem-solving skills.

Responsibilities

• Assist customers with inquiries and requests.
• Provide clear guidance and solutions.
• Manage cases across multiple channels.
• Ensure high service quality and customer satisfaction.
• Use internal systems to process information.

Skills

French C2

English B1

Communication

Hybrid Porto

Customer focus

Job description

French-speaking Customer Service Advisor

Porto, Portugal · Hybrid · €1,250/month · 12‑month CDD (renewable)

Role Overview

We are looking for a French-speaking Customer Service Advisor to join a hybrid project based in Porto. You will support customers through phone, email and chat, ensuring clear communication, accurate information and a positive service experience.

Responsibilities

• Assist customers with inquiries and requests
• Provide clear guidance and solutions
• Manage cases efficiently across multiple channels
• Ensure high service quality and customer satisfaction
• Use internal systems and tools to process information

Requirements

• French C2 (mandatory)
• English B1 (minimum) — B2 preferred
• Strong communication skills
• Ability to work in a hybrid model in Porto
• Customer‑oriented mindset and problem‑solving skills

What We Offer

• €1,250/month
• Hybrid work model (Porto)
• 12‑month CDD with renewal possibility
• Full training included
• Relocation package for candidates moving from abroad
• Supportive team and structured onboarding

If you're looking for stability, growth and a hybrid role in Porto, this opportunity is a great fit.