French-speaking Customer Service Advisor Hybrid Porto

AVEC Human Resources Services; Porto; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Relocation package

Full training included

Renewal possibility

Job summary

AVEC Human Resources Services in Porto is seeking a French-speaking Customer Service Advisor to support customers via phone, email, and chat in a hybrid Porto setup.

The role requires French C2 and English B1, offers a 12-month renewable contract, full training, and a relocation package for candidates moving from abroad.

Qualifications

• French C2 is mandatory.
• English B1 minimum, B2 preferred.
• Strong communication skills.
• Hybrid work in Porto.
• Customer-oriented mindset and problem-solving skills.

Responsibilities

• Assist customers with inquiries and requests
• Provide clear guidance and solutions
• Manage cases across multiple channels
• Ensure high service quality and customer satisfaction
• Use internal systems and tools to process information

Skills

French C2

English B1

Communication skills

Customer focus

Problem solving

Job description

French-speaking Customer Service Advisor

Porto, Portugal · Hybrid · €1,250/month · 12‑month CDD (renewable)

Role Overview

We are looking for a French-speaking Customer Service Advisor to join a hybrid project based in Porto. You will support customers through phone, email and chat, ensuring clear communication, accurate information and a positive service experience.

Responsibilities

• Assist customers with inquiries and requests
• Provide clear guidance and solutions
• Manage cases efficiently across multiple channels
• Ensure high service quality and customer satisfaction
• Use internal systems and tools to process information

Requirements

• French C2 (mandatory)
• English B1 (minimum) — B2 preferred
• Strong communication skills
• Ability to work in a hybrid model in Porto
• Customer‑oriented mindset and problem‑solving skills

What We Offer

• €1,250/month
• Hybrid work model (Porto)
• 12‑month CDD with renewal possibility
• Full training included
• Relocation package for candidates moving from abroad
• Supportive team and structured onboarding

If you're looking for stability, growth and a hybrid role in Porto, this opportunity is a great fit.