Multi-Channel Customer Support Specialist

Carwow; Porto; Híbrido; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Competitive salary

Share options

Private Healthcare

Meal allowance card

Enhanced holiday package

Work from abroad options

Learning and development budget

Regular social events

Resumo da oferta

Carwow is looking for a Customer Service Representative in Porto to ensure a positive experience for users. You'll be the first point of contact, providing support via phone, email, chat, and more.

Successful candidates will have excellent communication skills and experience in fast-paced environments. The role offers hybrid work, competitive salary, and numerous benefits, including a meal allowance and generous holiday package.

Qualificações

• Experience in a contact center environment with high volume communication.
• Excellent spoken and written English capabilities.
• Ability to work flexible hours including weekends and holidays.
• Strong multitasking skills across multiple communication channels.

Responsabilidades

• Deliver high-quality customer service across channels.
• Resolve customer inquiries effectively and efficiently.
• Maintain accurate records of customer interactions.
• Provide feedback to improve service quality.

Conhecimentos

Customer service experience

Effective communication

Problem-solving skills

Adaptability

Curiosity and willingness to learn

Empathy

Descrição da oferta de emprego

Carwow is looking for a Customer Service Representative in Porto to ensure a positive experience for users. You'll be the first point of contact, providing support via phone, email, chat, and more.

Successful candidates will have excellent communication skills and experience in fast-paced environments. The role offers hybrid work, competitive salary, and numerous benefits, including a meal allowance and generous holiday package.