Customer Care Specialist — Hybrid & Growth-Focused

Carwow; Porto; Hybride; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Hybrid Porto office

Private Healthcare

Meal allowance

Share options

Learning & development

Résumé du poste

Carwow Group is seeking a Customer Care Agent in Porto. You will be the first point of contact across phone, email and chat, handling inquiries with professionalism and a positive attitude.

The role requires proactive workload management and collaboration with colleagues to ensure swift, high-quality support. The position offers hybrid working (3 days per week in Porto), a competitive salary, meal allowance, private healthcare and other benefits, with opportunities to learn and grow within a

Qualifications

• Experience in a busy phone-based environment.
• Excellent spoken and written English.
• Proactive and positive attitude.
• Strong multitasking and workload management.

Responsabilités

• Serve as first point of contact across phone, email, and chat.
• Manage workloads, prioritise urgent requests, and meet response targets.
• Identify bottlenecks and improve processes for smoother workflow.
• Collaborate with managers and teams to ensure customer satisfaction.
• Deliver high-quality support with attention to detail and accuracy.

Connaissances

Outbound calls

English proficiency

Customer care

Time management

Description du poste

Carwow Group is seeking a Customer Care Agent in Porto. You will be the first point of contact across phone, email and chat, handling inquiries with professionalism and a positive attitude.

The role requires proactive workload management and collaboration with colleagues to ensure swift, high-quality support. The position offers hybrid working (3 days per week in Porto), a competitive salary, meal allowance, private healthcare and other benefits, with opportunities to learn and grow within a