Hybrid Banking Support Specialist - German/English

Cross Border Talents; Porto; Hybrid; EUR 21,000 - 31,000; Full time

Benefits offered by this job

Relocation Assistance

Hybrid Work

Meal Allowance

Health & Life Insurance

Language Bonus

Job summary

Cross Border Talents is hiring a Customer Specialist for a Banking Project in Porto. You will assist German-speaking customers and English speakers with accounts, online banking, and payments, via phone, email, chat and other channels.

This role blends remote work with on-site collaboration in a hybrid office. EU citizenship or Portuguese residency is required, with at least 1 year in customer support and a proactive, detail-oriented mindset.

Qualifications

• German language proficiency at C1/C2 level and English at B2 level.
• EU citizenship or valid Portuguese residency card.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide professional, friendly, and efficient customer support through phone, email, chat, and other communication channels.
• Assist customers with inquiries related to bank accounts, card services, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services, processes, and account-related information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions in a timely and effective manner.
• Handle customer concerns, complaints, and transaction-related questions professionally, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, card usage, and other banking services.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve customer issues efficiently.
• Protect confidential customer information and follow established data protection and verification procedures.
• Maintain high standards of service quality, accuracy, productivity and customer satisfaction.
• Participate in ongoing training to stay informed about banking products, digital services, operational procedures, and compliance requirements.

Skills

German (C1-C2)

English (B2)

Customer Support

Analytical thinking

Job description

Cross Border Talents is hiring a Customer Specialist for a Banking Project in Porto. You will assist German-speaking customers and English speakers with accounts, online banking, and payments, via phone, email, chat and other channels.

This role blends remote work with on-site collaboration in a hybrid office. EU citizenship or Portuguese residency is required, with at least 1 year in customer support and a proactive, detail-oriented mindset.