German Banking Support Specialist - Hybrid, Career Growth

Cross Border Talents; Porto; Hybrid; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & Life Insurance

Collaborative team

Relocation assistance

Hybrid work

Job summary

Cross Border Talents is hiring a Customer Specialist for a Banking Project in Porto. You will assist customers with banking-related inquiries through phone, email, chat, and digital channels, delivering accurate information and friendly support.

The role requires German (C1/C2) and English (B2), EU citizenship or valid Portuguese residency, and at least 1 year of customer support experience. Hybrid work offers onsite collaboration and remote options within an international team.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive.

Responsibilities

• Provide professional, friendly, and efficient customer support through phone, email, chat, and other communication channels.
• Assist customers with inquiries related to bank accounts, card services, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services, processes, and account-related information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions in a timely and effective manner.
• Handle customer concerns, complaints, and transaction-related questions professionally, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, card usage, and other banking services.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve customer issues efficiently.
• Protect confidential customer information and follow established data protection and verification procedures.
• Maintain high standards of service quality, accuracy, productivity, and customer satisfaction.
• Participate in ongoing training to stay informed about banking products, digital services, operational procedures, and compliance requirements.

Job description

Cross Border Talents is hiring a Customer Specialist for a Banking Project in Porto. You will assist customers with banking-related inquiries through phone, email, chat, and digital channels, delivering accurate information and friendly support.

The role requires German (C1/C2) and English (B2), EU citizenship or valid Portuguese residency, and at least 1 year of customer support experience. Hybrid work offers onsite collaboration and remote options within an international team.