German Banking Support Specialist - Hybrid Role

Cross Border Talents; Vila Nova de Gaia; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work

Health & Life Insurance

Meal allowance

Language bonus

Competitive salary

Job summary

Cross Border Talents is hiring a Customer Specialist for a Banking Project in the Porto area. You will assist customers with banking questions across phone, email, and chat, delivering accurate information and friendly, efficient support.

Requirements include fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a minimum of 1 year in customer support. A proactive, detail-oriented mindset and the desire to grow in the CS field are essential.

Qualifications

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or Portuguese residency
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive and eager to grow in CS

Responsibilities

• Provide professional customer support via phone, email, chat, and other channels.
• Assist customers with inquiries about bank accounts, card services, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services and account information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions in a timely and effective manner.
• Handle customer concerns, complaints, and transaction-related questions professionally, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, card usage, and other banking services.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve customer issues efficiently.
• Protect confidential customer information and follow established data protection and verification procedures.
• Maintain high standards of service quality, accuracy, productivity and customer satisfaction.
• Participate in ongoing training to stay informed about banking products, digital services, operational procedures, and compliance requirements.

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

Cross Border Talents is hiring a Customer Specialist for a Banking Project in the Porto area. You will assist customers with banking questions across phone, email, and chat, delivering accurate information and friendly, efficient support.

Requirements include fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a minimum of 1 year in customer support. A proactive, detail-oriented mindset and the desire to grow in the CS field are essential.