German-English Banking Support Specialist | Hybrid Role

Cross Border Talents; Vila Nova de Gaia; Hybrid; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health insurance

Life insurance

Collaborative team

Relocation assistance

Hybrid work

Job summary

Cross Border Talents is seeking a Customer Specialist for a Banking Project in Porto. You will assist customers with banking-related inquiries across phone, email, chat, and online platforms, delivering accurate information and sympathetic service.

Fluent German (C1/C2) and English (B2) are required, with at least 1 year of experience in customer support. EU citizenship or Portuguese residency is needed, and relocation support is offered for this hybrid role.

Qualifications

• 1 year of experience in Customer Support.
• Fluent in German (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.

Responsibilities

• Provide professional, friendly customer support through phone, email, chat, and other channels.
• Assist customers with inquiries related to bank accounts, cards, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services, processes, and account-related information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions in a timely and effective manner.
• Handle customer concerns, complaints, and transaction-related questions professionally, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, card usage, and other banking services.
• Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve customer issues efficiently.
• Protect confidential customer information and follow established data protection and verification procedures.
• Maintain high standards of service quality, accuracy, productivity, and customer satisfaction.
• Participate in ongoing training to stay informed about banking products, digital services, operational procedures, and compliance requirements.

Skills

Analytical

Creative

Communication

Job description

Cross Border Talents is seeking a Customer Specialist for a Banking Project in Porto. You will assist customers with banking-related inquiries across phone, email, chat, and online platforms, delivering accurate information and sympathetic service.

Fluent German (C1/C2) and English (B2) are required, with at least 1 year of experience in customer support. EU citizenship or Portuguese residency is needed, and relocation support is offered for this hybrid role.