Hybrid Application Production Support Engineer – Banking

Welvaart; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Welvaart is seeking an Application Production Support Engineer in Lisboa, operating in a hybrid model. The role focuses on incident management, operational monitoring, and automation to ensure service continuity for banking and financing services applications.

We value 3–5 years of production support experience, strong troubleshooting, and ability to collaborate with business and technical teams. Weekend support rotations may be required.

Qualifications

• 3–5 years of experience in Application Production Support environments.
• Experience providing both technical and functional application support.
• Experience supporting production environments and incident management processes.
• Knowledge of production monitoring and application support processes.
• Experience managing incidents, problems and changes.
• Ability to interact with business and technical stakeholders.

Responsibilities

• Provide technical and functional support to business users and application stakeholders.
• Ensure operational coverage during assigned shifts and maintain service levels.
• Monitor production environments for availability and stability.
• Manage incidents, troubleshoot issues and coordinate resolution.
• Document incidents, resolutions and lessons learned; update procedures.

Skills

Incident management

Root cause analysis

Communication skills

Team collaboration

Problem solving

Tools

Oracle Databases

IBM MQ Series

Axway Transfer CFT

Linux RedHat

Job description

Welvaart is seeking an Application Production Support Engineer in Lisboa, operating in a hybrid model. The role focuses on incident management, operational monitoring, and automation to ensure service continuity for banking and financing services applications.

We value 3–5 years of production support experience, strong troubleshooting, and ability to collaborate with business and technical teams. Weekend support rotations may be required.