Application Production Support Engineer

Welvaart; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Training & Certification

Career Path management

Equity salary

Job summary

Welvaart in Lisbon is seeking an Application Production Support Engineer to ensure continuity, stability and performance of critical production applications. The role bridges Business, Development and Infrastructure teams, handling incidents, releases and improvements in a banking-focused environment.

You will drive automation, monitoring and ITIL-aligned service delivery, with a hybrid work model in Lisbon and strong emphasis on operational excellence and stakeholder collaboration.

Qualifications

• 6 to 10 years of experience in Application Production Support or IT Operations.
• Experience supporting critical banking or financial services applications.
• Knowledge of ITIL processes and production support best practices.

Responsibilities

• Act as the primary point of contact for IT Production activities and support requests.
• Manage incidents, service requests, problems and changes through ITSM processes.
• Monitor application and infrastructure layers to ensure production stability and availability.
• Prepare releases, deployments and validations for production environments.
• Collaborate with Development, Infrastructure and Business teams.
• Participate in on-call support as required.

Skills

Incident management

Monitoring & observability

Automation

Problem solving

Stakeholder management

Tools

Jira

Dynatrace

Jenkins

Ansible

ServiceNow

Terraform

VPN

Job description

# Application Production Support Engineer Lisboa·Hybrid (50% Em Lisboa) Full-time 6–10 years exp. Published 2 days agoEnglish**ABOUT WELVAART**On a daily basis, we assume **commitments** and present solutions to our stakeholders in order to create a structure of human values, based on **professionalism**, **honesty** and **rigor**.With a management based on **Human Centered Design**, we take care of our professionals with consistent **career plans**, but flexible with their needs and expectations of evolution. Our management team guarantees an **empathetic** and present **leadership** that will provide superior **technological engagement** and delivery to our clients' projects and products.**Project**An Application Production Support Engineer role focused on ensuring the continuity, stability, availability and performance of critical production applications. The mission combines technical and functional support, incident management, monitoring, release management and operational excellence, supporting business-critical services while contributing to Digital Transformation initiatives through Automation, Monitoring, DevOps and ITIL best practices.The role acts as a key bridge between Business, Development and Infrastructure teams, ensuring production stability, rapid incident resolution and continuous service improvement across complex banking systems.**Role*** Act as the primary point of contact for IT Production activities and support requests* Provide technical and functional support to end users, Business Analysts and Development teams* Manage incidents, service requests, problems and changes through ITSM processes* Ensure compliance with agreed SLAs and operational procedures* Perform incident investigation, troubleshooting and service restoration activities* Escalate incidents and coordinate resolution with relevant support teams* Monitor application and infrastructure layers to ensure production stability and availability* Implement preventive actions to reduce recurring incidents and operational risks* Support continuous improvement and operational excellence initiatives* Prepare, validate and support application releases and production deployments* Execute pre-production validations and readiness assessments* Maintain technical documentation, operational procedures and knowledge repositories* Collaborate with Development teams on migrations, rehosting activities and infrastructure changes* Support application monitoring, automation and observability initiatives* Communicate production status, incidents and operational updates to stakeholders* Participate in on-call support activities when required* Contribute to the adoption of DevOps, SecDevOps and Agile practices**We are looking for*** 6 to 10 years of experience in Application Production Support or IT Operations environments* Experience supporting critical banking or financial services applications* Strong experience in production support and operational environments* Experience managing incidents, problems, requests and changes* Strong troubleshooting and root cause analysis capabilities* Experience supporting application releases and deployment activities* Experience with production monitoring and service management processes* Experience working closely with Development, Infrastructure and Business teams* Strong analytical and problem-solving skills* Experience working in multicultural and international environments* Strong stakeholder management and communication skills* Knowledge of ITIL methodologies and production support best practices* Experience with Agile and DevOps environments* Strong focus on service quality, operational excellence and continuous improvement**Technical Skills*** Microsoft SQL Server* Oracle* PostgreSQL* Sybase* SQL Databases* Windows* Windows Server* Linux (RHEL)* UNIX (AIX)* CFT* MQ* FTaaS* FTP* SFTP* PeSIT* AutoSys* Batch Scheduling* Dynatrace* Monitoring & Observability Platforms* DevOps* SecDevOps* Jenkins* Ansible* ServiceNow* Jira* ITSM Platforms* Agile Tools**Infrastructure & Security*** LAN* VPN* LDAP* Active Directory* PGP* GPG* Virtual Machines* DMZ* Cloud Infrastructure* Load Balancers* Firewalls* Terraform* TLS* SSL* SSH* PKI* Certificates* SAST* DAST* IaaS* PaaS* SaaS### **Ideal Profile*** APS professional with a strong background in **Banking Production Support*** Comfortable operating in **critical production environments*** Strong expertise in **incident management, monitoring, automation and release management*** Knowledge of both **infrastructure and application layers*** Able to collaborate effectively with **Business, Development and Infrastructure teams*** Driven by **service quality, operational stability and continuous improvement**.## **What you can discover with us?*** Be part of a tech start-up* Different scopes of project in different sectors* Structure of fairness and equity salary (Consultant Profile)* Training & Certification* Career Path management* More than 30 Partnerships* Welvaart Ambassador Program**UNLEASH THE POWER OF YOUR CAREER**