Hybrid Production Support Engineer - Banking Apps, DevOps

Welvaart; Lisboa; Híbrido; EUR 42 000 - 56 000; Tempo integral

Resumo da oferta

Welvaart is seeking an Application Production Support Engineer in Lisbon, a hybrid role that blends technical support with IT operations. You will handle incidents, changes and releases for business-critical banking applications, working with Development and Infrastructure teams to ensure availability, performance and continuous improvement.

We value strong stakeholder communication, hands-on troubleshooting and a collaborative, DevOps-oriented mindset across multicultural teams.

Qualificações

• 3–6 years of experience in Application Production Support or IT Operations environments.
• Experience supporting critical banking or financial services applications is preferred.
• Strong incident management, troubleshooting and problem-solving skills.

Responsabilidades

• Serve as the primary IT Production contact for production activities and support requests.
• Provide technical and functional support to end users, Business Analysts and Development teams.
• Manage incidents, service requests, problems and changes through ITSM processes.
• Ensure SLAs and operational procedures are met; investigate incidents and coordinate rapid resolution.
• Escalate issues and collaborate with relevant teams; monitor stack for stability and performance.
• Support application releases, deployments and pre-production validations.
• Maintain technical documentation and contribute to continuous service improvement.

Conhecimentos

Incident management

Stakeholder management

ITIL

On-call support

Root cause analysis

DevOps collaboration

Ferramentas

Jenkins

Ansible

ServiceNow

Jira

Dynatrace

AutoSys

FTP/SFTP/FTaaS

Oracle

PostgreSQL

SQL Server

Windows Server

Linux (RHEL)

AIX

Descrição da oferta de emprego

Welvaart is seeking an Application Production Support Engineer in Lisbon, a hybrid role that blends technical support with IT operations. You will handle incidents, changes and releases for business-critical banking applications, working with Development and Infrastructure teams to ensure availability, performance and continuous improvement.

We value strong stakeholder communication, hands-on troubleshooting and a collaborative, DevOps-oriented mindset across multicultural teams.