HelpDesk Technician - Hybrid IT Support & Devices

Neotalent Conclusion; Viseu; Remote; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Continuous training and certifications

Internal mobility program

Possibility of working remotely

Job summary

Neotalent Conclusion in Portugal is seeking a HelpDesk Technician to join our Lisbon team, delivering onsite IT support in a large enterprise environment and ensuring high-quality services.

You will handle desktop hardware/software, incidents, asset management, and device lifecycle, collaborating with local and global IT teams to keep systems secure and user-friendly.

This role offers growth through training and certifications and the possibility of remote work within our multinational setup.

Qualifications

• Experience in desktop support within enterprise environments.
• Proficiency with Windows OS, Microsoft Office, and macOS.
• Experience supporting mobile devices across platforms.
• Familiar with ITSM processes and ServiceNow.

Responsibilities

• Provide onsite Level 1 and Level 2 support for hardware, software, desktops, mobile devices, and peripherals.
• Troubleshoot incidents related to Windows, macOS, networking, Wi-Fi, printers, and business apps.
• Manage incidents, service requests, asset inventory, and device lifecycle in ServiceNow with SLA adherence.
• Deploy, configure, maintain, and support desktops, laptops, tablets, smartphones, and AV equipment.
• Collaborate with local and international IT teams on projects and improvements.

Skills

Desktop support

Windows

macOS

Office 365

Mobile devices support

ITSM knowledge

Tools

ServiceNow

Job description

Neotalent Conclusion in Portugal is seeking a HelpDesk Technician to join our Lisbon team, delivering onsite IT support in a large enterprise environment and ensuring high-quality services.

You will handle desktop hardware/software, incidents, asset management, and device lifecycle, collaborating with local and global IT teams to keep systems secure and user-friendly.

This role offers growth through training and certifications and the possibility of remote work within our multinational setup.