Helpdesk Technician

Neotalent Conclusion; Viseu; A distancia; EUR 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous training and certifications

Internal mobility program

Possibility of working remotely

Descripción de la vacante

Neotalent Conclusion in Portugal is seeking a HelpDesk Technician to join our Lisbon team, delivering onsite IT support in a large enterprise environment and ensuring high-quality services.

You will handle desktop hardware/software, incidents, asset management, and device lifecycle, collaborating with local and global IT teams to keep systems secure and user-friendly.

This role offers growth through training and certifications and the possibility of remote work within our multinational setup.

Formación

• Experience in desktop support within enterprise environments.
• Proficiency with Windows OS, Microsoft Office, and macOS.
• Experience supporting mobile devices across platforms.
• Familiar with ITSM processes and ServiceNow.

Responsabilidades

• Provide onsite Level 1 and Level 2 support for hardware, software, desktops, mobile devices, and peripherals.
• Troubleshoot incidents related to Windows, macOS, networking, Wi-Fi, printers, and business apps.
• Manage incidents, service requests, asset inventory, and device lifecycle in ServiceNow with SLA adherence.
• Deploy, configure, maintain, and support desktops, laptops, tablets, smartphones, and AV equipment.
• Collaborate with local and international IT teams on projects and improvements.

Conocimientos

Desktop support

Windows

macOS

Office 365

Mobile devices support

ITSM knowledge

Herramientas

ServiceNow

Descripción del empleo

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.Neotalentconclusion.Com.

Role Overview

We are looking for an HelpDesk Technician to integrate our teams in Lisbon. In this role, you will provide onsite end-user support within a large and dynamic enterprise environment, ensuring the delivery of high-quality IT services and an excellent user experience.

You will be responsible for supporting desktop hardware and software, managing incidents and service requests, deploying devices, troubleshooting technical issues, and collaborating with local and global IT teams to maintain a secure, stable, and efficient workplace technology environment.

What you will do

• Provide onsite Level 1 and Level 2 technical support for hardware, software, desktop systems, mobile devices, and peripheral equipment;
  
• Troubleshoot and resolve incidents related to Windows, macOS, networking, Wi-Fi connectivity, printing services, and business applications;
  
• Manage incidents, service requests, asset inventory, and device lifecycle activities through ServiceNow while ensuring SLA compliance;
  
• Deploy, configure, maintain, and support desktops, laptops, tablets, smartphones, audio-visual equipment, and other end‑user technologies;
  
• Collaborate with local and international IT teams on projects, knowledge management initiatives, workplace moves, and continuous service improvement activities.

What you are like

• Experienced in desktop support, including hardware and software troubleshooting in enterprise environments;
  
• Proficient in Windows operating systems, Microsoft Office suite, messaging platforms, and macOS support;
  
• Skilled in supporting mobile devices, including smartphones, tablets, and laptops across multiple platforms;
  
• Familiar with ITSM tools such as ServiceNow and knowledgeable in incident, request, and asset management processes.
• Work on challenging projects for big clients;
  
• Learn more about emerging technologies;
  
• Possibility of working remotely;
  
• Design your career plan;
  
• Access to continuous training and certifications;
  
• Evolve through our internal mobility program;
  

HelpDesk Technician Portuguese Republic, PT