IT Technical Support Technician (Helpdesk) 100% onsite

act digital; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

act digital in Portugal is seeking an IT Desktop Support Technician to provide Level 1 and Level 2 desktop support for about 12,000 end users across multiple locations.

You will install, configure and troubleshoot applications, hardware, and mobile devices, while ensuring security, SLA adherence, and close collaboration with local and global IT teams.

The role requires strong Windows and macOS experience, proficiency with Microsoft Office, and familiarity with ServiceNow.

Qualificações

• Experience with Windows and macOS.
• Strong knowledge of Microsoft Office and messaging technologies.
• Experience supporting mobile devices, including iPhones, laptops and tablets.
• Experience with ITSM / ticketing tools, preferably ServiceNow.
• Experience troubleshooting a variety of applications.
• Knowledge of OS deployment and build methodologies.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Providing onsite support for hardware and software issues.
• Troubleshooting Windows, macOS and iOS environments.
• Supporting laptops, desktops, thin clients, tablets, mobile devices and AV equipment.
• Installing, configuring and troubleshooting applications.
• Managing incidents and service requests through ServiceNow.
• Ensuring SLA compliance and effective incident resolution.
• Supporting network, Wi‑Fi and peripheral-related issues.
• Managing IT asset inventory, deployments and user assignments.
• Supporting moves, projects, transitions and technology implementations.
• Maintaining technical documentation and knowledge bases.
• Working closely with local and global IT teams.
• Supporting mobility services and acting as an escalation point when required.
• Preparing reports and providing analysis of support data.
• Following IT security, ITSM and local corporate policies.

Conhecimentos

Windows

macOS

Microsoft Office

ITSM / ServiceNow

Customer service

Troubleshooting

Mobile devices

Team player

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

Are you an experienced IT Desktop Support professional looking for your next challenge?

We are looking for an IT Desktop Support Technician to join our team in Portugal, providing high-quality IT support to approximately 12,000 end users across multiple locations.

What you’ll do

As part of the IT support team, you will be responsible for providing Level 1 & Level 2 desktop support, ensuring a reliable, secure and efficient IT environment for our users.

Your main responsibilities will include:

• Providing onsite support for hardware and software issues
• Troubleshooting Windows, macOS and iOS environments
• Supporting laptops, desktops, thin clients, tablets, mobile devices and AV equipment
• Installing, configuring and troubleshooting applications
• Managing incidents and service requests through ServiceNow
• Ensuring SLA compliance and effective incident resolution
• Supporting network, Wi-Fi and peripheral-related issues
• Managing IT asset inventory, deployments and user assignments
• Supporting moves, projects, transitions and technology implementations
• Maintaining technical documentation and knowledge bases
• Working closely with local and global IT teams
• Supporting mobility services and acting as an escalation point when required
• Preparing reports and providing analysis of support data
• Following IT security, ITSM and local corporate policies

What we’re looking for

• Experience with Windows and macOS
• Strong knowledge of Microsoft Office and messaging technologies
• Experience supporting mobile devices, including iPhones, laptops and tablets
• Experience with ITSM / ticketing tools, preferably ServiceNow
• Experience troubleshooting a variety of applications
• Knowledge of operating system deployment and build methodologies
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility and adaptability to changing business and support requirements
• Previous experience within the Banking or Financial Services sector

Nice to have

• Banking / financial software experience
• Microsoft certifications
• Hardware certifications

We’re looking for someone who is:

• Conscientious and reliable
• Flexible and adaptable
• Comfortable working in a high-tempo environment

If you have a passion for IT support, technology and customer service and enjoy working in a dynamic international environment, we’d love to hear from you!