Enterprise IT Helpdesk & Desktop Support Engineer

Decskill; Lisboa; Presencial; EUR 22 000 - 34 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company with over 10 years of experience, is seeking an IT Technical Support to join our Lisbon team. You will provide end-user support for ~12,000 users, handle desktop issues, and work across Windows, macOS, and iOS platforms.

You will collaborate with local and global IT teams, maintain assets, document processes, and support moves and deployments in a high-tempo production environment.

Qualificações

• Experience in Level 1 and 2 desktop support (hardware & software).
• Proficient with Windows and macOS environments.
• Experience supporting Office and messaging products.
• Experience with mobile devices (iPhone, laptops, tablets).
• Strong customer service mindset and communication skills.
• Willingness to collaborate with global teams across locations.

Responsabilidades

• Provide end-user IT support for a large-scale environment (~12,000 users).
• Serve as primary desktop support contact for incident resolution and service requests.
• Provide 1st and 2nd line support for hardware/software issues.
• Troubleshoot apps, networks, peripherals, and desktops on-site with some remote work.
• Support deployment, configuration, and maintenance of desktop hardware and tooling.
• Maintain IT asset records and perform inventory reporting.
• Assist with moves, site surveys, and project-related moves.
• Ensure IT policies and SLAs are followed and documented.

Conhecimentos

Customer service

English fluency

Strong communication

Team collaboration

Independent worker

Attention to detail

Formação académica

ITIL Foundation certification

Microsoft certifications

Ferramentas

ITSM tools

Microsoft Office

Descrição da oferta de emprego

Decskill, an IT consulting company with over 10 years of experience, is seeking an IT Technical Support to join our Lisbon team. You will provide end-user support for ~12,000 users, handle desktop issues, and work across Windows, macOS, and iOS platforms.

You will collaborate with local and global IT teams, maintain assets, document processes, and support moves and deployments in a high-tempo production environment.