HelpDesk Technician

Neotalent Conclusion; Portugal; Híbrido; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Neotalent Conclusion in Lisbon is seeking a HelpDesk Technician to join our IT operations. You will provide onsite end-user support, covering hardware and software, and ensure a high-quality user experience in a dynamic enterprise environment.

You will troubleshoot issues, manage incidents and requests, and collaborate with local and global IT teams to keep devices secured and up to date. The role offers opportunities for growth and remote work possibilities.

Qualificações

• Experience in desktop support for enterprise environments.
• Proficient with Windows and macOS.
• Experience supporting mobile devices.
• Familiar with ITSM processes (incidents, requests, assets).
• Ability to work with global IT teams.

Responsabilidades

• Provide onsite Level 1 and Level 2 technical support.
• Troubleshoot Windows/macOS, networking, printing, and apps.
• Manage incidents and service requests in ServiceNow.
• Deploy and maintain end-user devices.
• Collaborate with local and international IT teams on projects.

Conhecimentos

Desktop support

Windows OS

macOS support

Mobile devices

Incident management

Asset management

ITSM knowledge

Ferramentas

ServiceNow

Descrição da oferta de emprego

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview

We are looking for an HelpDesk Technician to integrate our teams in Lisbon. In this role, you will provide onsite end-user support within a large and dynamic enterprise environment, ensuring the delivery of high-quality IT services and an excellent user experience.

You will be responsible for supporting desktop hardware and software, managing incidents and service requests, deploying devices, troubleshooting technical issues, and collaborating with local and global IT teams to maintain a secure, stable, and efficient workplace technology environment.

What you will do

• Provide onsite Level 1 and Level 2 technical support for hardware, software, desktop systems, mobile devices, and peripheral equipment;
• Troubleshoot and resolve incidents related to Windows, macOS, networking, Wi-Fi connectivity, printing services, and business applications;
• Manage incidents, service requests, asset inventory, and device lifecycle activities through ServiceNow while ensuring SLA compliance;
• Deploy, configure, maintain, and support desktops, laptops, tablets, smartphones, audio-visual equipment, and other end-user technologies;
• Collaborate with local and international IT teams on projects, knowledge management initiatives, workplace moves, and continuous service improvement activities.

What you are like

• Experienced in desktop support, including hardware and software troubleshooting in enterprise environments;
• Proficient in Windows operating systems, Microsoft Office suite, messaging platforms, and macOS support;
• Skilled in supporting mobile devices, including smartphones, tablets, and laptops across multiple platforms;
• Familiar with ITSM tools such as ServiceNow and knowledgeable in incident, request, and asset management processes.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;