Hebrew B2B Ad Support Specialist – Lisbon On-site

Jc Recruiting; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Accommodation Provided

Flight costs reimbursed

International multicultural team

Career development opportunities

Job summary

JC Recruitment, partnering with a leading international firm, is hiring Hebrew-speaking Customer Support Specialists for a Lisbon-based project. You will assist SMB advertisers with campaign optimization on social platforms, troubleshoot issues, and guide users through advertising tools to ensure top-notch support.

Responsibilities include handling multi-channel inquiries, outbound follow-ups, and post-sales assistance while contributing to a multicultural, growth-oriented team.

Qualifications

• Native or fluent Hebrew (C1/C2) with good English skills.
• Strong communication and problem-solving abilities for customer support.
• Customer-focused, empathetic and professional demeanor.
• Comfortable using multiple digital tools and platforms.
• Ability to handle high-volume queries and multitask effectively.
• Experience in customer support or digital advertising support is advantageous.

Responsibilities

• Support advertisers across chat, email and phone channels.
• Convert emails and chats into outbound calls for personalized support.
• Provide pre- and post-sales assistance for self-service products.
• Assist clients with troubleshooting, bug reporting and platform features.
• Identify trends and resolve issues affecting multiple SMB clients.
• Manage multiple tools simultaneously and multitask efficiently.
• Ensure timely inquiries resolution and maintain high satisfaction.

Skills

Hebrew fluency (C1/C2)

English proficiency

Clear communication

Problem solving

Customer-centric mindset

Multitasking under pressure

Team player

Job description

JC Recruitment, partnering with a leading international firm, is hiring Hebrew-speaking Customer Support Specialists for a Lisbon-based project. You will assist SMB advertisers with campaign optimization on social platforms, troubleshoot issues, and guide users through advertising tools to ensure top-notch support.

Responsibilities include handling multi-channel inquiries, outbound follow-ups, and post-sales assistance while contributing to a multicultural, growth-oriented team.