Hebrew Ad Support Specialist — SMB Advertising (Lisbon)

CallForTalents; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Private health insurance

Local language classes

Job summary

CallForTalents is seeking an Advertisers Support Representative in Lisbon to assist SMBs with digital advertising products, tools and campaigns. You will deliver bilingual support in Hebrew and English across chat, email and phone, handling pre- and post-sales queries and guiding customers to maximize product value.

Training is provided, and you will join a multilingual team delivering high-quality service, with a focus on accurate issue resolution and customer satisfaction in a fast-paced

Qualifications

• Excellent written and spoken Hebrew (minimum C1 level).
• Good command of English.
• EU passport holder or local residency card.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Strong interpersonal skills and de-escalation ability.
• Ability to learn quickly and adapt to new processes and tools.

Responsibilities

• Supporting SMBs with enquiries related to digital advertising products, tools and campaigns.
• Providing customer support in Hebrew and English via chat, email and phone.
• Delivering pre-sales and post-sales support for self-service advertising products.
• Providing guidance on products and tools to improve the customer experience.
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly.
• Identifying recurring trends and resolving issues affecting multiple SMB clients.
• Delivering a professional customer experience in line with quality and service standards.

Skills

Hebrew proficiency

English proficiency

Empathy

Team player

Interpersonal skills

De-escalation

Job description

CallForTalents is seeking an Advertisers Support Representative in Lisbon to assist SMBs with digital advertising products, tools and campaigns. You will deliver bilingual support in Hebrew and English across chat, email and phone, handling pre- and post-sales queries and guiding customers to maximize product value.

Training is provided, and you will join a multilingual team delivering high-quality service, with a focus on accurate issue resolution and customer satisfaction in a fast-paced