Hebrew–English Digital Ads Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Advertiser Support Specialist fluent in Hebrew and English to assist advertisers with digital advertising tools. You will troubleshoot issues, guide users through self-service products, and manage multiple support channels.

This on-site role in Lisbon, Portugal requires 40 hours per week with rotating shifts between 06:00 and 00:00. A 15-day training period followed by a nesting phase will help you ramp up.

Qualifications

• Hebrew and English language skills.
• An interest in technology and digital advertising.
• Strong communication and problem-solving skills.
• The ability to multitask and take ownership of customer enquiries.

Responsibilities

• Support small and medium-sized businesses through email, chat and outbound calls.
• Help users resolve technical issues and understand platform features.
• Guide advertisers through self-service products and tools.
• Identify recurring problems and help improve the customer experience.
• Manage multiple support tools while keeping cases organised.

Skills

Hebrew language

English language

Communication skills

Problem solving

Multitasking

Job description

Cross Border Talents in Lisbon is seeking an Advertiser Support Specialist fluent in Hebrew and English to assist advertisers with digital advertising tools. You will troubleshoot issues, guide users through self-service products, and manage multiple support channels.

This on-site role in Lisbon, Portugal requires 40 hours per week with rotating shifts between 06:00 and 00:00. A 15-day training period followed by a nesting phase will help you ramp up.