Hebrew Ad Support Specialist — Delight SMBs & Optimize Ads

Product Pulse; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Product Pulse in Lisbon is seeking Hebrew-speaking Customer Support Specialists for a digital advertising support project. You will provide B2B support to SMB advertisers, helping optimize campaigns on social platforms and resolve technical issues.

The role involves multi-channel support (chat, email, phone), outbound calls for personalized assistance, and post-sale support for self-service products. Rotational shifts, 40 hours/week, on-site.

Qualifications

• Native or fluent Hebrew (C1/C2) with good English skills.
• Strong communication and problem-solving skills.
• Customer-focused, empathetic, and professional.
• Comfortable using multiple digital tools and platforms.
• Ability to handle high-volume queries and multitask effectively.
• Previous experience in customer support, technical support, or digital advertising support is a plus.

Responsibilities

• Support advertisers across multiple channels, including chat, email, and phone.
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support.
• Provide pre- and post-sales assistance for self-service products.
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively.
• Identify trends and solve problems affecting multiple SMB clients.
• Manage multiple tools simultaneously and perform multitasking efficiently.
• Ensure timely resolution of inquiries and maintain high customer satisfaction.

Skills

Hebrew language (C1/C2)

English proficiency

Strong communication

Problem solving

Multitasking

Customer-focused

Job description

Product Pulse in Lisbon is seeking Hebrew-speaking Customer Support Specialists for a digital advertising support project. You will provide B2B support to SMB advertisers, helping optimize campaigns on social platforms and resolve technical issues.

The role involves multi-channel support (chat, email, phone), outbound calls for personalized assistance, and post-sale support for self-service products. Rotational shifts, 40 hours/week, on-site.