Hebrew-speaking Customer Delight Specialists

Product Pulse; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Product Pulse in Lisbon is seeking Hebrew-speaking Customer Support Specialists for a digital advertising support project. You will provide B2B support to SMB advertisers, helping optimize campaigns on social platforms and resolve technical issues.

The role involves multi-channel support (chat, email, phone), outbound calls for personalized assistance, and post-sale support for self-service products. Rotational shifts, 40 hours/week, on-site.

Qualifications

• Native or fluent Hebrew (C1/C2) with good English skills.
• Strong communication and problem-solving skills.
• Customer-focused, empathetic, and professional.
• Comfortable using multiple digital tools and platforms.
• Ability to handle high-volume queries and multitask effectively.
• Previous experience in customer support, technical support, or digital advertising support is a plus.

Responsibilities

• Support advertisers across multiple channels, including chat, email, and phone.
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support.
• Provide pre- and post-sales assistance for self-service products.
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively.
• Identify trends and solve problems affecting multiple SMB clients.
• Manage multiple tools simultaneously and perform multitasking efficiently.
• Ensure timely resolution of inquiries and maintain high customer satisfaction.

Skills

Hebrew language (C1/C2)

English proficiency

Strong communication

Problem solving

Multitasking

Customer-focused

Job description

We're partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Your Role:

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

Your Qualifications:

• Native or fluent Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

The Offer:

• Full-time on-site position in Lisbon
• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector
• Health insurance and meal allowance from day one