Hebrew-speaking Customer Delight Specialists

Ersilia; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Meal allowance from day one

Job summary

Ersilia is partnering to recruit Hebrew-speaking Customer Support Specialists for a Lisbon-based digital advertising support project. You will provide B2B support to small and medium advertisers, guiding them to optimize campaigns, troubleshoot issues, and use advertising tools to grow their business.

The role involves multi-channel support (chat, email, phone), outbound calls from email/chat, and both pre- and post-sales assistance for self-service products.

Qualifications

• Native or fluent Hebrew with good English
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with proactive and adaptable attitude

Responsibilities

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

Skills

Hebrew native

English proficiency

Customer-focused

Communication skills

Problem-solving

Multitasking

Team player

Digital tools literacy

Job description

We're partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon.

In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Your Role

• Support advertisers across multiple channels, including chat, email, and phone

• Convert most email and chat cases into outbound calls to provide personalized, white-glove support

• Provide pre- and post-sales assistance for self-service products

• Assist clients with troubleshooting, reporting bugs, and using platform features effectively

• Identify trends and solve problems affecting multiple SMB clients

• Manage multiple tools simultaneously and perform multitasking efficiently

• Ensure timely resolution of inquiries and maintain high customer satisfaction

Your Qualifications

• Native or fluent Hebrew (C1/C2) with good English skills

• Strong communication and problem-solving skills

• Customer-focused, empathetic, and professional

• Comfortable using multiple digital tools and platforms

• Ability to handle high-volume queries and multitask effectively

• Previous experience in customer support, technical support, or digital advertising support is a plus

• Team player with a proactive and adaptable attitude

The Offer

• Full-time on-site position in Lisbon

• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays

• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling

• Professional guidance and structured onboarding

• International and multicultural work environment

• Career development opportunities within the digital advertising and customer support sector

• Health insurance and meal allowance from day one

• Full support throughout the recruitment and onboarding process