Arabic B2B Ad Support Specialist — Lisbon (On‑Site)

Jc Recruiting; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Full-time employment with training

Attractive base salary

Relocation support

Private health insurance

Global brand

Multicultural environment

Central Lisbon offices

Job summary

JC-Recruiting partners with a global leader in digital advertising to recruit an Arabic-Speaking B2B Advertising Support Specialist for its team in Lisbon, Portugal. You will help advertisers resolve technical issues, improve campaign performance and operate in a professional, international environment.

Your role includes troubleshooting via email and chat, diagnosing campaign-related problems, and collaborating with Product, Operations and Engineering teams to resolve queries.

Qualifications

• Native or C2-level Arabic.
• Good English communication skills (B2).
• Familiarity with online campaigns, digital marketing or social platforms.
• Strong analytical thinking and problem-solving.
• Ability to work independently and with colleagues.
• Customer support experience is an advantage but not required.
• A degree in Marketing or related field is beneficial but practical experience welcome.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to advertising campaigns, platform tools and product features.
• Collaborate with Product, Operations and Engineering teams to resolve customer queries.
• Provide timely, accurate updates and ensure excellent customer satisfaction.
• Identify opportunities to improve the customer experience.
• Maintain high service quality while meeting productivity, SLA and case-handling standards.
• Educate advertisers about platform features, best practices and common issues.
• Maintain professional, proactive communication throughout the customer journey.
• Share insights, trends and customer feedback to support continuous improvement.

Skills

Arabic

English (B2)

Campaign familiarity

Analytical thinking

Independent work

Customer support experience

Marketing degree beneficial

Education

Marketing degree or related field

Job description

JC-Recruiting partners with a global leader in digital advertising to recruit an Arabic-Speaking B2B Advertising Support Specialist for its team in Lisbon, Portugal. You will help advertisers resolve technical issues, improve campaign performance and operate in a professional, international environment.

Your role includes troubleshooting via email and chat, diagnosing campaign-related problems, and collaborating with Product, Operations and Engineering teams to resolve queries.