Hebrew-Speaking B2B Customer Delight Specialist

Ersilia; Lisboa; Presencial; EUR 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Meal allowance from day one

Descripción de la vacante

Ersilia is partnering to recruit Hebrew-speaking Customer Support Specialists for a Lisbon-based digital advertising support project. You will provide B2B support to small and medium advertisers, guiding them to optimize campaigns, troubleshoot issues, and use advertising tools to grow their business.

The role involves multi-channel support (chat, email, phone), outbound calls from email/chat, and both pre- and post-sales assistance for self-service products.

Formación

• Native or fluent Hebrew with good English
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with proactive and adaptable attitude

Responsabilidades

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

Conocimientos

Hebrew native

English proficiency

Customer-focused

Communication skills

Problem-solving

Multitasking

Team player

Digital tools literacy

Descripción del empleo

Ersilia is partnering to recruit Hebrew-speaking Customer Support Specialists for a Lisbon-based digital advertising support project. You will provide B2B support to small and medium advertisers, guiding them to optimize campaigns, troubleshoot issues, and use advertising tools to grow their business.

The role involves multi-channel support (chat, email, phone), outbound calls from email/chat, and both pre- and post-sales assistance for self-service products.