Hebrew-speaking Customer Delight Specialists

Jc Recruiting; Lisboa; Presencial; EUR 17.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Meal Allowance

Accommodation Provided

Flight costs reimbursed

International multicultural team

Career development opportunities

Descripción de la vacante

JC Recruitment, partnering with a leading international firm, is hiring Hebrew-speaking Customer Support Specialists for a Lisbon-based project. You will assist SMB advertisers with campaign optimization on social platforms, troubleshoot issues, and guide users through advertising tools to ensure top-notch support.

Responsibilities include handling multi-channel inquiries, outbound follow-ups, and post-sales assistance while contributing to a multicultural, growth-oriented team.

Formación

• Native or fluent Hebrew (C1/C2) with good English skills.
• Strong communication and problem-solving abilities for customer support.
• Customer-focused, empathetic and professional demeanor.
• Comfortable using multiple digital tools and platforms.
• Ability to handle high-volume queries and multitask effectively.
• Experience in customer support or digital advertising support is advantageous.

Responsabilidades

• Support advertisers across chat, email and phone channels.
• Convert emails and chats into outbound calls for personalized support.
• Provide pre- and post-sales assistance for self-service products.
• Assist clients with troubleshooting, bug reporting and platform features.
• Identify trends and resolve issues affecting multiple SMB clients.
• Manage multiple tools simultaneously and multitask efficiently.
• Ensure timely inquiries resolution and maintain high satisfaction.

Conocimientos

Hebrew fluency (C1/C2)

English proficiency

Clear communication

Problem solving

Customer-centric mindset

Multitasking under pressure

Team player

Descripción del empleo

JC Recruitment is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon.

In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business.

Your Role

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

QUALIFICATIONS / REQUIREMENTS

• Native or fluent Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

BENEFITS

• Full-time on-site position in Lisbon
• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector
• Health insurance and meal allowance from day one
• Full support from Workster throughout the recruitment and onboarding process
• Accommodation provided
• Flight costs reimbursed
• Multicultural Team
• Progressive company culture

Language

Hebrew

Employment Type

Full-time

Requirements

• Native or fluent Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude