Guest Experience Agent/Front Desk - Comporta

WebHR; Portugal; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Accommodation

International environment

Job summary

Ando Living is launching an exclusive 16-villa resort in Comporta and seeks a Guest Experience Agent/Front Desk to warmly welcome guests and ensure a seamless stay. You will manage arrivals, reservations, and requests, while offering local recommendations and maintaining high service standards.

The ideal candidate has hospitality experience, a proactive mindset, and excellent communication skills in English and Portuguese.

Qualifications

• Experience in hospitality, serviced apartments, or lifestyle hospitality environments.
• Professional presentation and a positive, proactive attitude.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time efficiently in a dynamic environment.

Responsibilities

• Welcome and assist guests during check-in and check-out, acting as a brand ambassador.
• Manage reservations, guest requests, complaints, and special requirements with professionalism.
• Provide personalized service by anticipating guest needs and preferences.
• Act as a local host, recommending restaurants, events, and authentic experiences.
• Collaborate with internal teams to ensure operational excellence and seamless service delivery.
• Ensure the brand’s premium service standards are consistently delivered.

Skills

Customer service

Multitasking

Communication

Attention to detail

Job description

Guest Experience Agent/Front Desk - Comporta

Description

At ANDO Living, we believe travel should go beyond visiting a destination, it should be about truly living it. As our premium hospitality brand, we combine the comfort of sophisticated residences with the services of a high-end hotel, delivering distinctive experiences in Lisbon,Madrid,Istanbul, and soon, for the first time, in the countryside.

We are preparing to launch an exclusive 16-villa resort in Comporta, opening in Q2 2026. Designed for premium short- and mid-term rentals, this flagship project will merge privacy, design, and elevated hospitality into a new chapter of countryside living.

We are looking for a hospitality-driven professional to become the first point of contact for our guests, delivering a warm, attentive, and seamless welcome to our villas.

As the face of Ando Living, you will play a key role in shaping the guest journey from the very first interaction. This position is essential in creating memorable experiences while supporting the organization, management, and promotion of our villas. You will contribute to an engaging, efficient environment aligned with our lifestyle hospitality concept and brand values.

The ANDO Living Group also includes LovelyStay, the largest property management company in Portugal, and Optylon Krea, the investment and development company driving transformative real estate projects. Together, we redefine hospitality and living for investors, owners, and travelers worldwide.

Main responsibilities:

• Welcome and assist guests throughout check-in and check-out, acting as a brand ambassador during their entire stay and ensuring a warm, empathetic, and consistent service experience.
• Manage reservations, guest requests, complaints, and special requirements with professionalism and care, delivering high-quality and memorable experiences.
• Provide personalized service by anticipating guest needs and preferences.
• Act as a local host, recommending restaurants, cultural events, and authentic experiences.
• Collaborate closely with internal teams to ensure operational excellence and seamless service delivery.
• Ensure the consistent deliver of the brand’s premium service standards.

What we look for:

• Previous experience in hospitality, serviced apartments, or lifestyle hospitality environments.
• Strong customer orientation and a genuine passion for creating memorable guest experiences.
• Professional presentation and a positive, proactive attitude.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time efficiently in a dynamic environment.
• Strong problem-solving skills and adaptability.
• Availability to work on-site.
• Fluency in English and Portuguese. Proficiency in other languages is valued.

What we offer:

• Competitive package with opportunities for professional development and growth;
• Meal allowance card;
• Accommodation, if needed;
• An international and fast-growing environment with a portfolio of real estate excellence;
• A collaborative and dynamic working environment where critical thinking and initiative are valued;
• The opportunity to work for a high-growth international company with an excellent real estate and hotel portfolio.

The Ando Living Group is committed to the principles of equality and non-discrimination in access to work. The company values the diversity of the people it hires, providing equal opportunities and treatment with regard to access to work, and does not prejudice or deprive of any right on the grounds of, for example, reduced working capacity, disability or chronic illness. Ando Living promotes a diverse working environment in which individual differences are recognized, respected and valued, with the aim of developing everyone's full potential and taking advantage of their talents and personal and professional strengths.

Job Title

Guest Experience Agent/Front Desk - Comporta