Operations Associate Lisbon

GuestReady; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fast-paced and collaborative team culture

Opportunities for professional growth

Regular team events and offsites

Job summary

A leading short-term rental management company in Lisbon is seeking an Operations Associate to manage guest communications and daily operational tasks. Candidates should be fluent in Portuguese and English, with experience in hospitality. The role offers a collaborative team culture and opportunities for career growth in a high-tech environment.

Qualifications

• Fluency in Portuguese and English is required.
• Experience in hospitality, reception, or tourism is essential.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Manage reservations and guest communications.
• Support daily operations across departments.
• Build strong relationships with guests.

Skills

Fluent in Portuguese and English

Experience in hospitality, reception, or tourism

Strong problem-solving mindset

Excellent people skills

Highly organised and detail-oriented

Job description

Operations Associate – Lisbon

Join to apply for the Operations Associate Lisbon role at GuestReady

GuestReady is a globally leading short‑term rental management and hospitality company, providing exceptional service to property owners and amazing stays for guests. We currently operate in the United Kingdom, France, Portugal, Spain, and the UAE, and we’re growing fast. Since launching in 2016, we’ve hosted over 3.3 million guest nights, generated more than $170M in Gross Booking Value, and manage a portfolio worth over $1B.

At GuestReady, our mission is to revolutionise the short‑term rental industry through innovative technology and a genuine commitment to hospitality. From listing management and guest communication to housekeeping, key exchange, and pricing optimisation — we handle it all, so landlords can enjoy peace of mind and guests can enjoy unforgettable experiences.

What we offer

• A fast‑paced and collaborative team culture
• Diverse challenges and opportunities for professional growth
• Multicultural and international exposure
• Real career progression in a high‑tech, high‑growth environment
• A flat hierarchy where your ideas are valued
• Regular team events and offsites

What we’re looking for

• Fluent in Portuguese and English (spoken and written)
• Based in Lisbon, with flexibility to work weekends and shifts (on‑site role)
• Experience in hospitality, reception, or tourism
• Strong problem‑solving mindset and ability to stay calm under pressure
• Guest‑centric approach with excellent people skills
• Highly organised, detail‑oriented, and eager to learn
• Build strong, trust‑based relationships with guests
• Support daily operations across departments like Maintenance and Housekeeping
• Manage reservations, guest communications, and daily operational tasks
• Use our PMS and internal tools to coordinate and share information effectively

If you’re ready to grow your career and be part of a global hospitality success story, we’d love to hear from you!

👉 Apply now and join GuestReady’s Lisbon team!