Receptionist (M/F) - Hotel Quinta Da Comporta

Experimental; Grândola; Sur place; EUR 11 000 - 15 000; Plein temps

Avantages offerts par ce poste

Accommodation

Transportation to workplace

Meals provided at staff canteen

Meal card (€6 per day)

Health insurance after 6 months

Team support to succeed

Résumé du poste

Quinta da Comporta Wellness Boutique Hotel in Grândola, Portugal seeks a friendly Front Desk Agent to welcome guests, handle check-ins/check-outs, and manage reservations for a memorable stay.

You will respond to requests, resolve complaints, coordinate with the team, and support other departments as needed. Strong English is required; French is a plus.

Qualifications

• Friendly and guest-focused attitude.
• Organizational and methodical approach.
• Strong interpersonal skills and teamwork.
• English language proficiency; French is a plus.
• Knowledge of Opera Cloud is preferred.

Responsabilités

• Ensure the welcoming and overall customer service experience, carrying out check-in and check-out.
• Handle accommodation reservations and follow up on related requests.
• Respond to customer requests and any complaints.
• Manage reservations and cancellations through the hotel’s platforms.
• Work closely with the entire team.
• Report any issues identified in your service or involving a guest to your supervisor.
• Support other departments whenever necessary.

Connaissances

Customer service

Check-in/out

Reservations

Guest relations

English fluency

Outils

Opera Cloud

Description du poste

ABOUT QUINTA DA COMPORTA

Quinta da Comporta Wellness Boutique Hotel, a unique and innovative concept where a high-quality team strives daily to make each guest’s experience memorable. Located in a privileged setting, just minutes from the beach and less than an hour from Lisbon, we pay tribute to nature and hospitality.

ABOUT THE JOB

6 months contract.

Main Responsibilities

• Ensure the welcoming and overall customer service experience, carrying out check-in and check-out;

• Handle accommodation reservations and follow up on related requests;

• Respond to customer requests and any complaints;

• Manage reservations and cancellations through the hotel’s platforms;

• Work closely with the entire team;

• Report any issues identified in your service or involving a guest to your supervisor;

• Support other departments whenever necessary.

WHAT WE OFFER

• Accommodation, if necessary;

• Transportation to and from the workplace;

• Salary compatible with demonstrated experience;

• Meals provided at the hotel staff canteen;

• Additionally, we provide a meal card to all employees, in the amount of €6 per each effective working day;

• Health insurance after 6 months;

• We give our team everything they need to succeed!

ABOUT YOU

• Friendliness and strong customer orientation, with attention to detail;

• Organizational skills and a methodical approach;

• Strong interpersonal skills, team spirit, communication, and resilience in stressful situations (complaint handling);

• Strong knowledge of English; French is a plus;

• Knowledge of the Opera Cloud system (preferred).