Reception & Customer Service - Accommodation Business

Tuga Group; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Generous commissions from sales

Job summary

Tuga Group is seeking a Receptionist / Customer Service Specialist for its accommodation business in Bairro Alto, Lisbon. This full-time, on-site position includes managing guest communications, handling reservations, and providing front desk services.

The ideal candidate will be motivated by sales, possess excellent communication skills, and thrive in a fast-paced environment. Strong ability in both Portuguese and English is essential, along with proficiency in Microsoft Office.

An immediate start is required, and generous commissions are offered through sales.

Qualifications

• Proven sales ability with motivation to reach targets.
• Advanced communication skills in Portuguese and English.
• Ability to work well under pressure and multitask.

Responsibilities

• Provide reception service and remote guest support.
• Manage guest communications across multiple properties.
• Handle reservations, check-ins, and check-outs.
• Collect payments and prepare reconciliation reports.
• Promote and sell services at the bar and reception.

Skills

Sales ability

Bilingual in Portuguese and English

Communication skills

Time management

Multitasking

Tools

Microsoft Office

Job description

Position

Receptionist / Customer Service for Accommodation Business

Location

Bairro Alto, Lisbon

Immediate Start Required

We are hiring a Receptionist / Customer Service Specialist to join our busy accommodation business with 8 locations. This is a full-time, on-site role based in Bairro Alto, combining front desk reception duties for our main hostel, with customer support for our self check-in properties.

To be successful, you must work well under pressure, thrive in a fast-paced work environment, be a skilled multitasker and possess excellent communication skills.

Key Responsibilities

• Reception service & remote guest support
• Managing guest communications (in person, by phone, WhatsApp & email) across multiple properties
• Managing reservations, including check-ins & check-outs
• Collecting payments and preparing accurate reconciliation reports
• Promotion and sales
• Light cleaning of common areas and laundry assistance (when needed)

This role includes the opportunity to earn generous commissions, both individually and as part of the team, through the sale of services and products at the bar and reception. Previous sales or hospitality experience will be highly regarded.

Ideal Candidate Profile

• Proven sales ability and motivation to reach targets
• Speaks advanced Portuguese and English
• Excellent communication skills with people from all backgrounds
• Strong team spirit and interpersonal skills
• Works well under pressure
• Strong time management and multi-tasking skills
• Confident with Microsoft Office (Word, Excel) and computer based applications

Please Apply Only If

• You are available to start immediately
• You are excited to work in a fast-paced worked environment