Global Travel Support Specialist

Navan; Portugal; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Insurance offerings

Wellness resources

Retirement savings programs

Parental leave

Job summary

Navan in Portugal seeks an experienced Travel Consultant to support travelers via chat, calls, and email. You will manage air, rail, and hotel bookings, stay current on suppliers and platforms, and guide customers through self-service options on Navan.

Ideal candidates have 5+ years in travel consulting, 3+ years with GDS, and strong English communication. The role requires rotating shifts and a customer-centric mindset in a dynamic, global team.

Qualifications

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings
• 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Fluency in English – written and verbal
• Background in contact center or customer-facing roles
• Comfortable using Gmail, Zendesk, Slack, and Salesforce
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Empathetic, professional, and excellent communication skills

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company policies and global compliance
• Give feedback to stakeholders on goal progress and processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Skills

Travel bookings

GDS experience

Fluent English

Customer service

Multitasking

Communication

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan in Portugal seeks an experienced Travel Consultant to support travelers via chat, calls, and email. You will manage air, rail, and hotel bookings, stay current on suppliers and platforms, and guide customers through self-service options on Navan.

Ideal candidates have 5+ years in travel consulting, 3+ years with GDS, and strong English communication. The role requires rotating shifts and a customer-centric mindset in a dynamic, global team.