Traveler Experience Specialist, Multilingual EN/FR

Navan; Lisboa; On-site; EUR 30,000 - 45,000; Full time

Job summary

Navan is seeking a Travel Consultant in Lisboa, Portugal, to provide exceptional support to travelers. You will handle bookings for hotels, flights, car rentals, and respond to customer inquiries effectively.

The ideal candidate has over 5 years of experience in travel consulting, is fluent in English and French, and possesses strong communication skills. Join us to make travel seamless and empowering while working in a dynamic team environment.

Qualifications

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years of experience with GDS (Sabre, Amadeus, or Galileo).
• Fluency in English and French is mandatory.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Quickly assess customer needs, urgency, and preferences.
• Guide customers in self-service options on the Navan platform and app.

Skills

Travel Consultant experience

Fluency in English

Fluency in French

Customer service background

GDS experience (Sabre, Amadeus, or Galileo)

Multitasking

Technical skills (Gmail, Zendesk, Slack, Salesforce)

Job description

Navan is seeking a Travel Consultant in Lisboa, Portugal, to provide exceptional support to travelers. You will handle bookings for hotels, flights, car rentals, and respond to customer inquiries effectively.

The ideal candidate has over 5 years of experience in travel consulting, is fluent in English and French, and possesses strong communication skills. Join us to make travel seamless and empowering while working in a dynamic team environment.