Travel Experience Specialist – English & German

Navan; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Navan is seeking an experienced Travel Consultant in Lisboa, Portugal to deliver exceptional support for travel needs. In this role, you'll maintain communication with customers via calls, chats, and emails while managing bookings effectively.

The ideal candidate has over 5 years of experience in travel consultation, strong fluency in both English and German, and the ability to work independently in a fast-paced environment. Flexibility in working hours is required. Join Navan and help us enhance travelers' experiences!

Qualifications

• 5+ years as a Travel Consultant with a focus on bookings.
• 3+ years experienced with GDS systems.
• Empathetic and professional communication skills.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Handle hotel, flight, car, and rail bookings accurately.
• Give feedback on key processes and goal progress.

Skills

Fluency in English

Fluency in German

Customer service skills

Ability to multitask

Problem-solving

Tools

GDS (Sabre, Amadeus, or Galileo)

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is seeking an experienced Travel Consultant in Lisboa, Portugal to deliver exceptional support for travel needs. In this role, you'll maintain communication with customers via calls, chats, and emails while managing bookings effectively.

The ideal candidate has over 5 years of experience in travel consultation, strong fluency in both English and German, and the ability to work independently in a fast-paced environment. Flexibility in working hours is required. Join Navan and help us enhance travelers' experiences!