Travel Experience Pro: Frontline Support & Booking Expert

TripActions; Portugal; On-site; EUR 35,000 - 55,000; Full time

Job summary

Navan in Portugal is seeking an experienced Travel Experience specialist to support travelers across chat, phone, and email. You will resolve issues, provide guidance on bookings, and contribute to product feedback while delivering outstanding service.

The role requires 5+ years as a Travel Consultant, 3+ years with GDS, fluency in English and Hebrew, and a strong customer-service background. You will work flexible shifts and stay current on travel industry practices.

Qualifications

• 5+ years as Travel Consultant covering air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus, or Galileo) - both mandatory.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Skills

Travel bookings

GDS systems

English fluency

Hebrew fluency

Customer service

Multitasking

Independent work

Communication

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan in Portugal is seeking an experienced Travel Experience specialist to support travelers across chat, phone, and email. You will resolve issues, provide guidance on bookings, and contribute to product feedback while delivering outstanding service.

The role requires 5+ years as a Travel Consultant, 3+ years with GDS, fluency in English and Hebrew, and a strong customer-service background. You will work flexible shifts and stay current on travel industry practices.