Frontline Travel Experience Specialist

Navan; Portugal; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Equity plans

Flexible time off

Job summary

Navan is seeking a Travel Experience professional in Portugal to provide top-tier travel support across air, rail, and hotel bookings. You will resolve issues, guide users through self-service options, and maintain knowledge of suppliers, destinations, and systems.

Ideal candidates have 5+ years as a Travel Consultant with 3+ years in GDS (Sabre/Amadeus/Galileo), and fluency in English and Hebrew. Join a global team and help shape product and customer experiences.

Qualifications

• 5+ years as Travel Consultant for air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus or Galileo).
• Fluent in English and Hebrew.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Quickly assess customer needs, urgency, and preferences.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Give feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.

Skills

Travel consultant

GDS (Sabre/Amadeus/Galileo)

English

Hebrew

Customer service

Multitasking

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is seeking a Travel Experience professional in Portugal to provide top-tier travel support across air, rail, and hotel bookings. You will resolve issues, guide users through self-service options, and maintain knowledge of suppliers, destinations, and systems.

Ideal candidates have 5+ years as a Travel Consultant with 3+ years in GDS (Sabre/Amadeus/Galileo), and fluency in English and Hebrew. Join a global team and help shape product and customer experiences.