Business Travel Consultant - English

Navan; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

A leading travel technology company based in Lisbon seeks a Business Travel Consultant to deliver exceptional support to travelers. Ideal candidates will have over 5 years of experience in travel consulting, with expertise in air, rail, and hotel bookings, as well as GDS systems. Fluency in English and another language is required. The position is full-time, providing opportunities to impact travel experiences directly while working from Portugal.

Qualifications

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus, or Galileo).
• Experience in contact center or customer-facing roles.
• Background in contact center or customer-facing roles
• Comfortable using Gmail, Zendesk, Slack, and Salesforce

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Stay current on travel industry best practices

Skills

Fluency in English

Fluency in French, German, or Italian

Ability to multitask

Customer service background

Customer service

Multitasking

Communication skills

Tools

Gmail

Zendesk

Slack

Salesforce

Salesforce

Job description

Overview

Business Travel Consultant - Start Date: March 2026

Join Navan in powering in-person connections with relentless innovation. At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission. As a key member of our fast-growing Travel Experience team, you99ll support our users’ travel needs directly. You99ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers 94 all while delivering an exceptional customer experience. As our frontline, you99ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. Note: Candidates must reside in Portugal for consideration. Please submit all applications in English.

What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) 93 Both mandatory
• Language: Fluency in English plus French, German or Italian
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Software Development

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