Senior Travel Experience Specialist

Navan; Lisboa; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Navan is seeking a seasoned Travel Experience specialist to support travelers with bookings and issues, delivering exceptional service across chat, phone, and email. You’ll leverage GDS systems and supplier knowledge to arrange hotels, flights, cars, and rail, while guiding customers to self-service options on Navan platforms.

You’ll work in a fast-growing team, own customer satisfaction, and provide feedback to product and engineering to improve tools and processes. Portuguese candidates needed.

Formación

• 5+ years as Travel Consultant covering air, rail, and hotel bookings.
• Fluent in English, written and spoken.
• ...

Responsabilidades

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Quickly assess customer needs, urgency, and preferences.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Give feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.

Conocimientos

English fluency

Customer service

Multitasking

Herramientas

Sabre

Amadeus

Galileo

Descripción del empleo

Navan is seeking a seasoned Travel Experience specialist to support travelers with bookings and issues, delivering exceptional service across chat, phone, and email. You’ll leverage GDS systems and supplier knowledge to arrange hotels, flights, cars, and rail, while guiding customers to self-service options on Navan platforms.

You’ll work in a fast-growing team, own customer satisfaction, and provide feedback to product and engineering to improve tools and processes. Portuguese candidates needed.