Global Travel Experience Specialist

Navan; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Equity plans

Flexible time off

Parental leave

Retirement savings

Job summary

Navan is seeking an experienced Travel Consultant to support customers with air, rail, and hotel bookings via chat, phone, and email. You will resolve issues, know suppliers and destinations, and guide users through self-service options on Navan’s platform.

Ideal candidates have 5+ years in travel, 3+ years in GDS (Sabre/Amadeus/Galileo), and fluency in English and Spanish, with a background in customer-facing roles. Shift flexibility and collaboration with cross-functional teams are required.

Qualifications

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Fluency in English and Spanish - Mandatory fluency in both languages
• Background in contact center or customer-facing roles
• Comfortable using Gmail, Zendesk, Slack, and Salesforce
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Empathetic, professional, and excellent written and verbal communication skills

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete training, and meet performance metrics

Skills

Travel booking expertise

GDS experience

English fluency

Spanish fluency

Customer service

Multitask

Effective communicator

Shift flexibility

Problem solving

Tools

Gmail

Zendesk

Slack

Salesforce

Sabre

Amadeus

Galileo

Job description

Navan is seeking an experienced Travel Consultant to support customers with air, rail, and hotel bookings via chat, phone, and email. You will resolve issues, know suppliers and destinations, and guide users through self-service options on Navan’s platform.

Ideal candidates have 5+ years in travel, 3+ years in GDS (Sabre/Amadeus/Galileo), and fluency in English and Spanish, with a background in customer-facing roles. Shift flexibility and collaboration with cross-functional teams are required.