Global Tech Support Specialist - Diagnostics & Cross-Channel

CBT; Lisboa; Presencial; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance Bonus

Daily Allowance

Complexity Bonus

Quarterly Bonus

Resumo da oferta

CBT in Lisbon is seeking a Tech Support Specialist to join our International Team, handling first-line technical support for leading appliance brands and turning technical frustration into customer satisfaction.

You will perform diagnostics with 60+ standardized processes, support customers via phone and email, and navigate three specialized software platforms to manage orders, repairs and support cases. A proactive, research-driven mindset is essential.

Qualificações

• Effective communication with customers across channels
• Curiosity to diagnose and resolve technical issues
• Ability to juggle multiple software systems and customer calls

Responsabilidades

• Perform initial diagnostics and troubleshooting using standardized processes
• Provide omnichannel support via phone and email
• Proactively research and resolve issues before escalation
• Identify cross-selling opportunities to add value in every interaction

Conhecimentos

Communicator

Tech-Curious

Adaptive

Resilient

Descrição da oferta de emprego

CBT in Lisbon is seeking a Tech Support Specialist to join our International Team, handling first-line technical support for leading appliance brands and turning technical frustration into customer satisfaction.

You will perform diagnostics with 60+ standardized processes, support customers via phone and email, and navigate three specialized software platforms to manage orders, repairs and support cases. A proactive, research-driven mindset is essential.