Tech Support Specialist – Lisbon

CBT; Lisboa; Presencial; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance Bonus

Daily Allowance

Complexity Bonus

Quarterly Bonus

Resumo da oferta

CBT in Lisbon is seeking a Tech Support Specialist to join our International Team, handling first-line technical support for leading appliance brands and turning technical frustration into customer satisfaction.

You will perform diagnostics with 60+ standardized processes, support customers via phone and email, and navigate three specialized software platforms to manage orders, repairs and support cases. A proactive, research-driven mindset is essential.

Qualificações

• Effective communication with customers across channels
• Curiosity to diagnose and resolve technical issues
• Ability to juggle multiple software systems and customer calls

Responsabilidades

• Perform initial diagnostics and troubleshooting using standardized processes
• Provide omnichannel support via phone and email
• Proactively research and resolve issues before escalation
• Identify cross-selling opportunities to add value in every interaction

Conhecimentos

Communicator

Tech-Curious

Adaptive

Resilient

Descrição da oferta de emprego

Tech Support Specialist (International Team) – Lisbon

Are you a problem-solver by nature? Do you want to kickstart your career in an international environment?

We are seeking a Technical Customer Support Specialist to join our team. This isn't just a support role—it's a career accelerator where you gain experience in high-end diagnostics, client relations, and cross-channel communication.

The Mission:

You are the first line of defense for world-class domestic appliance brands. Your goal? Turning technical frustration into customer satisfaction.

• Become the Technical Expert: Perform initial diagnostics and troubleshooting using 60+ advanced, standardized processes.
• Omnichannel Support: Resolve inquiries with precision via phone and email.
• Proactive Problem Solving: Don't just follow scripts—research, utilize tutorials, and find the solution before escalating.
• Revenue Impact: Identify opportunities for cross-selling to add value to every customer interaction.
• Master the Tech: Navigate three specialized software platforms seamlessly to manage orders, repairs, and support cases.

The Compensation Package:

We value your time and talent. Your rewards include:

• Base Salary: €930,00/month
• Performance Bonuses:
• Attendance Bonus: €100.00
• Complexity Bonus: €400.00
• Quarterly Performance Bonus: Uncapped potential.
• Daily Allowance: €7.63 (Net) per working day.

The Essentials:

• Schedule: Monday – Saturday, 08:00 AM – 06:00 PM (Portuguese Time).
• Balance: Sundays off + 1 rotational day off.
• Location: Lisbon, Portugal

Who You Are:

• Communicator: You speak and write with clarity and empathy.
• Tech-Curious: You love figuring out how things work.
• Adaptive: You can juggle three software systems while managing a phone call.
• Resilient: You stay focused under pressure.
• Bonus: Prior retail or sales experience is a huge plus!