Tech-Savvy Operations & Customer Support Pro

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance

On-site gym

Cafeteria

Lounge areas

Meal card

Job summary

Cross Border Talents in Lisbon seeks an Operations Customer Expert to deliver high-quality technical and operational support to individual consumers and business users across multiple channels. You will help with billing inquiries, account access issues, and guide customers on using products and platform services.

The role requires excellent English, strong problem-solving and communication skills, and the ability to work 40-hour rotating shifts.

Qualifications

• Fluency in English (written and spoken).
• Excellent problem-solving and communication abilities.
• Ability to provide multi-channel customer support across channels.

Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on using products and platform services.
• Deliver service standards that meet quality targets.
• Provide timely, accurate solutions to ensure high customer satisfaction.

Skills

Fluency in English

Multi-channel support

Problem-solving

Communication skills

Interest in technology

Rotating shifts

Job description

Job Description

Are you passionate about cutting-edge technology and digital innovations? We are looking for an Operations Customer Expert to join our team in Lisbon, supporting one of the world's leading technology organizations.

In this role, you will deliver high-quality, reactive technical and operational support to individual consumers and business users across multiple communication channels.

Key Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of products and platform services.
• Deliver exceptional service standards that consistently meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Requirements & Qualifications

• Fluency in English (written and spoken).
• Strong interest in new technologies and digital platforms.
• Excellent problem-solving, communication, and multi-channel customer service skills.
• Ability to work on 40-hour weekly rotating shifts within the day schedule.
• Valid work authorization for Portugal / EU.

Compensation & Benefits

• Base Salary & Allowances: €1,320.67 gross monthly fixed salary (includes base salary, monthly split Christmas/Holiday allowances, and €7.00/day meal card).
• Performance Bonus: Monthly variable productivity bonus up to €200.00.
• Paid Training: 15-day comprehensive paid orientation and product training program.
• Healthcare: Private health and dental insurance provided upon contract signing.
• Workplace Perks: Modern office facilities (including on-site gym, cafeteria, and lounge areas).