German Travel Concierge | Flight Support & Booking Expert

Cross Border Talents; Lisboa; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Descripción de la vacante

Cross Border Talents in Portugal is seeking a Customer Specialist for the aviation sector. You will assist passengers with bookings, answer questions, and resolve issues across phone, email, and live chat, ensuring a smooth travel experience.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. The position offers an onsite workplace with competitive pay, a performance bonus, meal allowance, and relocation support.

Formación

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or Portuguese residency
• Strong analytical, creative, and communication abilities

Responsabilidades

• Deliver friendly, professional customer support via phone, email, and live chat.
• Support passengers with flight bookings, changes, cancellations, and inquiries.
• Provide accurate information on schedules, baggage policies, check-in procedures, and required documents.
• Address and resolve customer concerns while maintaining high satisfaction.
• Document interactions and resolutions in internal systems.
• Escalate complex cases per policies and procedures.
• Collaborate with internal teams to resolve issues promptly.
• Meet service quality, productivity, and response-time targets.
• Stay updated on regulations and industry developments.

Conocimientos

Analytical thinking

Descripción del empleo

Cross Border Talents in Portugal is seeking a Customer Specialist for the aviation sector. You will assist passengers with bookings, answer questions, and resolve issues across phone, email, and live chat, ensuring a smooth travel experience.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. The position offers an onsite workplace with competitive pay, a performance bonus, meal allowance, and relocation support.