German Customer Support Pro — Relocation & Onsite

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Job summary

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to join its innovative team. You will handle inquiries across phone, chat, email and social media, assisting with account management, technical issues and financial concerns to drive customer satisfaction.

The role requires fluent German (C2), 0–1 year in customer support, and strong communication and analytical skills. EU citizenship or Portuguese residency is required.

Qualifications

• German language proficiency at C2 level.
• EU citizenship or Portuguese residency.
• 0–1 year of experience in customer support.
• Strong communication, analytical and leadership skills.
• Eagerness to learn and grow within the company.

Responsibilities

• Deliver top-tier support through phone, chat, email and social media.
• Assist with account setup, verification, logins, transactions and tech issues.
• Serve as a trusted advisor to ensure an exceptional customer experience.
• Address inquiries promptly with professionalism.
• Foster strong client relationships through clear communication.
• Uphold service quality while adhering to policies.
• Recommend process improvements to optimize interactions.

Skills

German (C2)

Customer support

Communication

Analytical

Willing to learn

Job description

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to join its innovative team. You will handle inquiries across phone, chat, email and social media, assisting with account management, technical issues and financial concerns to drive customer satisfaction.

The role requires fluent German (C2), 0–1 year in customer support, and strong communication and analytical skills. EU citizenship or Portuguese residency is required.