German Travel Concierge & Flight Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Performance Bonus

Competitive Salary

Descripción de la vacante

Cross Border Talents is seeking a Customer Specialist in Portugal (Lisbon) to support travelers throughout their journey. You will handle bookings, answer travel questions, and resolve issues to ensure a smooth experience.

The role emphasizes proactive service and strong communication in a fast-paced aviation environment. Key requirements include fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a mindset focused on detail, professionalism, and growth in the CS

Formación

• Fluent in German (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency required.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Deliver friendly, professional, and efficient customer support via phone, email, and live chat.
• Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries.
• Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services.
• Address and resolve customer concerns effectively while maintaining high levels of satisfaction.
• Document customer interactions, requests, actions, and resolutions accurately in internal systems.
• Escalate complex, urgent, or sensitive cases in line with company policies and procedures.
• Work closely with internal teams to ensure timely and effective issue resolution.
• Meet defined service quality standards, productivity goals, and response-time targets.
• Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training.

Conocimientos

German C1/C2

English B2

Analytical

Creative

Communication

Descripción del empleo

Cross Border Talents is seeking a Customer Specialist in Portugal (Lisbon) to support travelers throughout their journey. You will handle bookings, answer travel questions, and resolve issues to ensure a smooth experience.

The role emphasizes proactive service and strong communication in a fast-paced aviation environment. Key requirements include fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a mindset focused on detail, professionalism, and growth in the CS