German-Speaking Customer Service Advisor (Remote/Hybrid)

Cross Border Talents; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Hybrid/remote options

Job summary

Cross Border Talents is seeking a Customer Service Specialist who is fluent in German to join our international team in Portugal. You will assist clients via phone, email, and chat, ensuring clear communication and empathy.

The role emphasizes troubleshooting, resolving product or service issues, and collaborating with internal teams to improve service delivery. English at B2 level or higher is required, and applicants must be based in Portugal.

Qualifications

• Fluent or C2 level in German.
• English at B2 level or higher.
• Based in Portugal.
• Great communication and problem-solving skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Troubleshoot and resolve product or service-related issues.
• Provide an outstanding customer experience.
• Work with internal teams to improve service delivery.

Skills

German (C2)

English (B2+)

Communication

Problem solving

Job description

Cross Border Talents is seeking a Customer Service Specialist who is fluent in German to join our international team in Portugal. You will assist clients via phone, email, and chat, ensuring clear communication and empathy.

The role emphasizes troubleshooting, resolving product or service issues, and collaborating with internal teams to improve service delivery. English at B2 level or higher is required, and applicants must be based in Portugal.