German Technical Support Specialist - Lisbon

Speakitjobs; Lisboa; Híbrido; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Health insurance after 6 months

Meal allowance

Bonuses

Paid training

Career progression opportunities

14 salaries per year

Resumo da oferta

Speakitjobs is seeking a Technical Support Specialist to be the first point of contact for clients with technical issues in Lisbon, Portugal. You will combine problem-solving, customer service, and technical knowledge to provide fast, effective resolutions.

You will respond to inquiries via phone, email, or chat, troubleshoot software/hardware issues, and escalate complex problems as needed. A move to a hybrid work model is anticipated after initial on-site work.

Qualificações

• German language is mandatory for this role.
• Strong communication skills in English are required.
• Proven problem-solving and analytical abilities.
• Customer service experience is a plus.
• Ability to work well in a team and manage multiple tasks.

Responsabilidades

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Conhecimentos

German language

English language

Problem-solving

Customer service

Teamwork

Descrição da oferta de emprego

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements.

Requirements

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.
• Availability to work on‑site in Lisbon initially, then move to hybrid model.

Benefits

• Onsite position in Lisbon.
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses.
• Paid training and professional development opportunities.
• Multicultural and supportive work environment.
• 14 salaries per year.
• Possibilities of career progression after 6 months.