German Customer Success Specialist - Lisbon

Speakitjobs; Lisboa; Híbrido; EUR 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Relocation and housing support

Private health insurance

Paid training

Social and team-building activities

Resumo da oferta

Speakitjobs is hiring for a German-speaking customer support role in Portugal. You will respond to inquiries via phone, email, or chat, assist with orders, refunds, and account issues, and collaborate with internal teams to resolve concerns efficiently.

The position offers hybrid working after onboarding, relocation/housing options, private health insurance from day one, paid training, and opportunities for career growth and team-building activities.

Qualificações

• Native-level German and fluent English.
• Strong interpersonal and communication skills.
• Detail-oriented and proactive problem-solver.
• Comfortable working in a team-focused, dynamic environment.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with order-related questions, refunds, and account issues.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain high-quality service standards while managing multiple tasks.
• Suggest improvements based on recurring customer issues.

Conhecimentos

German language

English language

Interpersonal skills

Problem solving

Teamwork

Descrição da oferta de emprego

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with order-related questions, refunds, and account issues.
• Collaborate with internal teams to resolve customer concerns efficiently.

Maintain high-quality service standards while managing multiple tasks.
Suggest improvements based on recurring customer issues.

Requirements

• Native-level German and fluent English.
• Strong interpersonal and communication skills.
• Previous customer support experience preferred, online or face-to-face.
• Detail-oriented and proactive problem-solver.
• Comfortable working in a team-focused, dynamic environment.

Benefits

• Hybrid working model after initial onboarding.
• Support with relocation and housing options.
• Private health insurance from day one.
• Paid training and career growth opportunities.
• Social and team-building activities.