German Technical Support Specialist - Lisbon

Speak It; Lisboa; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private health insurance

Meal allowance

Performance bonuses

Paid training and development

Multicultural environment

14 salaries per year

Career progression

Resumo da oferta

Speak It is seeking a German-speaking Technical Support Specialist to join their Lisbon team. You will be the first point of contact for clients facing technical issues, combining problem solving with customer service and technical knowledge.

The role requires strong German language skills, good English, and the ability to work onsite in Lisbon with a transition to hybrid work. Relocation support, health benefits, and career progression are offered.

Qualificações

• Excellent German language proficiency (mandatory) and good English.
• Strong problem-solving and analytical thinking.
• Ability to work effectively in a team and handle multiple tasks.

Responsabilidades

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and network issues.
• Escalate complex problems to higher-level technical teams when needed.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and improvements.

Conhecimentos

German language

English language

Problem-solving

Analytical thinking

Team collaboration

Descrição da oferta de emprego

German Technical Support Specialist - Lisbon

Empresa : Speak It Tipo de Emprego : Periodo Integral Lisbon, Portugal

Description

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements.

Requirements

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.
• Availability to work on-site in Lisbon initially, then move to hybrid model.

Benefits

• Onsite position in Lisbon.
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses.
• Paid training and professional development opportunities.
• Multicultural and supportive work environment.
• 14 salaries per year.
• Possibilities of career progression after 6 months.