German Tech Support Specialist — Lisbon (Hybrid)

Speak It; Lisboa; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private health insurance

Meal allowance

Performance bonuses

Paid training and development

Multicultural environment

14 salaries per year

Career progression

Resumo da oferta

Speak It is seeking a German-speaking Technical Support Specialist to join their Lisbon team. You will be the first point of contact for clients facing technical issues, combining problem solving with customer service and technical knowledge.

The role requires strong German language skills, good English, and the ability to work onsite in Lisbon with a transition to hybrid work. Relocation support, health benefits, and career progression are offered.

Qualificações

• Excellent German language proficiency (mandatory) and good English.
• Strong problem-solving and analytical thinking.
• Ability to work effectively in a team and handle multiple tasks.

Responsabilidades

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and network issues.
• Escalate complex problems to higher-level technical teams when needed.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and improvements.

Conhecimentos

German language

English language

Problem-solving

Analytical thinking

Team collaboration

Descrição da oferta de emprego

Speak It is seeking a German-speaking Technical Support Specialist to join their Lisbon team. You will be the first point of contact for clients facing technical issues, combining problem solving with customer service and technical knowledge.

The role requires strong German language skills, good English, and the ability to work onsite in Lisbon with a transition to hybrid work. Relocation support, health benefits, and career progression are offered.