Technical Support Specialist (German speakers) - Lisbon

Speakit; Lisboa; Híbrido; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite in Lisbon

Relocation package

Private health insurance (after 6 mo)

Meal allowance

Performance bonuses

Training and development

Career progression

14 salaries per year

Resumo da oferta

Speakit is seeking a Technical Support Specialist in Lisbon to serve as the first point of contact for clients facing technical issues. You will combine problem-solving with customer service to deliver fast, effective resolutions.

The role requires strong German and English communication, teamwork, and the ability to work on-site in Lisbon initially with a transition to a hybrid setup. A relocation package is offered for eligible candidates.

Qualificações

• German language is mandatory with strong English communication.
• Proven problem-solving and analytical abilities are important for troubleshooting.
• Ability to work effectively in a team and manage multiple tasks.
• Familiarity with basic software, hardware, and network systems.

Responsabilidades

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and improvements.

Conhecimentos

German language

English

Problem solving

Analytical thinking

Teamwork

Descrição da oferta de emprego

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat
• Troubleshoot software, hardware, and system issues efficiently
• Escalate complex problems to higher-level technical teams when necessary
• Document customer interactions and solutions in internal systems
• Provide feedback to internal teams on recurring issues and potential improvements

Requirements

Ensure adherence to company policies and client requirements.

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English
• Basic understanding of common software, hardware, and network systems
• Ability to work in a team and manage multiple tasks effectively
• Availability to work on-site in Lisbon initially, then move to hybrid model

Benefits

• Onsite position in Lisbon
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses
• Paid training and professional development opportunities
• Multicultural and supportive work environment
• 14 salaries per year.
• Possibilities of career progression after 6 months.