(Dutch) Technical Customer Advisor for Tech Company

Eugenia Talent; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Performance bonuses

Signing bonus

Accommodation option

Training program

Team events

Office near restaurants & cafe area

Job summary

Eugenia Talent is seeking a Dutch-speaking Technical Customer Advisor to join our client in Lisbon. In this full-time role you will help customers resolve technical issues, assist via phone and email, and stay up-to-date with product developments.

The ideal candidate will be fluent in Dutch and English, have experience with customer support and CRM, and be proactive with strong time management and multi-tasking abilities. Office location in Lisbon with multiple nearby amenities.

Qualifications

• Dutch language fluency and English proficiency are required.
• Experience in customer support and with CRM is a plus.
• Proactive with good time management and multi-channel communication.
• Strong in phone calls, emails, and social media.

Responsibilities

• Help customers resolve technical problems with products or services.
• Assist clients via phone, email, and other channels in a genuine manner.
• Be an active listener and ask clear questions to understand issues.

Skills

Dutch

English

CRM

Customer support

Tools

CRM

Job description

(Dutch) Technical Customer Advisor for Tech Company

Job Openings (Dutch) Technical Customer Advisor for Tech Company

About the job (Dutch) Technical Customer Advisor for Tech Company

Type of position

Full-time position

Key languages

Sector

About our Client

Are you a passionate for Customer Service? Would you like to work for a company that is leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!

The Offer

• Help customers resolve technical problems associated with the products or services
• Assist clients on the telephone, email and other channels in a genuine manner
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements

• Excellent communication skills in Dutch and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media
• Salary package with performance bonuses
• Signing Bonus
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area